Last updated: 25 September 2026
This Privacy Policy explains how Fittel collects, uses, discloses, retains, and protects information when you use the Fittel mobile app, website, and related services (the "Service"). It also explains the choices and rights available to you.
Fittel ("we", "us", or "our") is currently operated by Ting Teck Chuan as an individual in Malaysia and is the controller of personal data described in this policy. Contact us at fittelbusiness@gmail.com.
| Category | Examples | Why we use it |
|---|---|---|
| Account and authentication | Fittel user ID, email address, sign-in method, one-time-code records, authentication/session tokens, IP address and user-agent data processed during authentication | Create and secure your account, sign you in, prevent abuse, and support account recovery |
| Profile | Name, profile photo, optional phone number, role, goals, trainer link, onboarding status | Personalise Fittel and identify you to the trainers, clients, friends, or community members relevant to a feature |
| Personal and fitness stats | Date of birth, sex, height, weight, activity level, fitness goal, calorie and macro targets | Calculate targets, tailor insights, and support fitness tracking |
| Meal and nutrition data | Meal photos, capture source, meal type, date and time, descriptions, food items, portions, calories, protein, fat, carbohydrates, fibre, analysis drafts, locally stored capture drafts, and meal history | Analyse and log meals, show nutrition history and insights, enforce plan allowances, and let a linked trainer review permitted nutrition records |
| Meal location | Your foreground device location, coordinates, a general area label, a restaurant or place you select, and nearby place suggestions | Add an optional area or selected place to a meal. Location is checked only while logging or editing a meal, is not continuously tracked, and may be edited or omitted. |
| Workout and coaching data | Workouts, exercises, sets, reps, weights, completion history, trainer notes, diet notes, off-days, schedules, custom exercise images or videos, and shared library folders | Deliver training, coaching, scheduling, and exercise-library features |
| Device health data | Daily step count, walking or running distance, active calories, total calories, and exercise minutes where supported | Show movement and energy summaries, generate rule-based insights, and update step-based events or quests. Fittel may retain daily step totals, event totals, ranks, and quest completion; it does not retain the underlying raw health samples. |
| Friends and community | Friend invite codes and status, friendships, referral progress, shared Goal Buddy choices, community post text, images or videos, author name and profile photo | Connect users who choose to connect, display shared goals, operate rewards, and show posts within a trainer-client community |
| Adventure and virtual-companion activity | Pet state, feedings, quests, berries, cosmetics, discoveries, adventure outcomes, game events, streak and reward progress | Save progress, provide rewards, prevent duplication, and operate Fittel's motivational features |
| Subscription and purchase data | Fittel App User ID, store, product identifier, transaction/receipt information, trial eligibility, entitlement status and source, purchase environment, expiration and renewal status, promotional-grant expiration, and webhook event identifiers | Show plans, complete and restore store purchases, grant or revoke paid or promotional Premium access, prevent fraud, and provide subscription support |
| Share & Earn Premium | Public post link or screenshot, visible like count, Profile email, reward submission, verification result, and Premium reward granted | Verify that a public post meets the displayed reward tier, contact you about the submission, prevent duplicate or manipulated claims, and apply promotional Premium access |
| Device and communications | Push-notification token, app installation identifier, device platform, operating-system information, app version, and notification interactions | Deliver requested notifications, route users to relevant features, troubleshoot, and enforce version compatibility |
| Feedback and support | Feedback text, category, optional email address, account ID, and support correspondence | Respond to you, investigate issues, and improve Fittel |
| Security and diagnostics | IP address, timestamps, request and error logs, rate-limit events, app/device metadata, and internal administrative usage summaries | Secure, debug, monitor, and improve the Service and enforce these Terms |
Fittel does not request your contacts, advertising identifier, browsing history, or microphone. Location access is optional and foreground-only as described above. We do not use advertising networks or cross-app tracking SDKs. The device services and stores used by Fittel may independently process technical information as described in their own policies.
We receive information:
We use personal data to:
Where laws such as the GDPR apply, our legal bases may include performing our contract with you, your consent (including health and location permissions), our legitimate interests in operating and securing Fittel, and compliance with legal obligations. You may withdraw consent, but this does not affect processing already completed and may prevent the related feature from working.
Fittel uses a contracted automated-analysis service for image and text analysis. Its API inputs and outputs are not used to train public models by default and may be retained for up to 30 days for abuse monitoring, unless a different approved retention control or legal requirement applies.
After you review or edit the detected foods, Fittel may send food names, portion information, and nutrition search terms—without your Fittel account identity or meal photo—to a food-reference service to improve nutrient matching. Fittel stores the final meal log and media you choose to save. Abandoned meal-analysis drafts and their uploaded photos expire after approximately two hours and are processed by an automated cleanup.
Device health access is optional and read-only. With permission, Fittel reads supported daily steps, walking or running distance, active calories, total calories, and exercise minutes. Relevant daily aggregates may be transmitted to Fittel's backend to generate the insight you request and update step-based events or quests; daily step totals, event totals, ranks, and quest completion may be retained. When you join a step event, other authenticated Fittel users viewing that event can see your event step total and rank together with your Egg, name, and profile photo. Fittel does not expose the underlying daily health records through the event. We do not request write access, read unrelated health categories, use health data for advertising, or provide your device health totals to a linked trainer through the trainer interface.
Revoke access at any time in your device health or permission settings. Revocation stops future reads but does not automatically delete daily aggregates already saved by Fittel; account deletion removes account-linked quest and game records from active Fittel systems.
Your device's app store processes your payment. Fittel uses a subscription service to display offerings, validate transactions, determine trial eligibility, restore purchases, and keep Premium access aligned with store status. Fittel sends a unique Fittel client ID to that service. It may process device and operating-system information, IP-derived location, last-seen information, receipt data, and purchase and subscription history. We do not send it your meal photos or device health data.
Fittel stores a limited subscription projection—such as product, store, environment, status, and expiration—to enforce Premium access. Store and subscription services retain transaction records under their own terms and legal obligations. Deleting Fittel does not cancel a subscription or erase transaction records those services must retain.
Fittel may also grant Premium access manually, including rewards earned through Share & Earn Premium. These grants are stored against your Fittel account with their source, status, and expiration. They are not app-store transactions and are not sent to the store as purchases. Consequently, Restore Purchases restores eligible store purchases only; it does not restore a manual grant to a different Fittel account.
If you buy a verified app-store subscription while a manual grant is active, Fittel marks the manual grant as replaced and uses the paid subscription as the source of Premium access. We retain the resulting entitlement records as needed to operate access, provide support, prevent duplicate rewards, and maintain transaction integrity.
To request a Share & Earn reward, you choose to join Fittel's messaging group and submit the public post link or screenshot together with the email shown in your Fittel Profile. The messaging service processes information associated with your account under its own policies. The information you post in the group may also be visible to other group participants, so do not submit anything you are not comfortable sharing there. Fittel uses the submission only to communicate with you, verify the displayed reward conditions, grant Premium, and prevent abuse.
We disclose data to service providers only as needed to operate Fittel:
We may also disclose information where required by law, to protect the rights and safety of users or others, to investigate fraud or abuse, or as part of a merger, financing, acquisition, reorganisation, or transfer of the Service. Where required, we will provide notice and require the recipient to protect personal data consistently with applicable law.
We do not sell personal data, share it with data brokers, or disclose it for targeted advertising across unrelated apps or websites.
You can deny or revoke permissions in device settings. Core account features remain available, but the feature requiring that permission may not work. Fittel does not request microphone access.
We may retain information longer where reasonably necessary to comply with law, resolve disputes, enforce agreements, prevent fraud, or protect users. Where possible, retained information is restricted or de-identified.
Open Profile → Delete Account in Fittel to request deletion. Client deletion removes client-owned application records, meal history, friendships, community posts, game progress, Fittel subscription projections, manual Premium grants, active sessions, and the authentication identity from active Fittel systems. Trainer deletion removes trainer-owned records, communities, schedules, invites, and library data; prescribed workouts and diet history may remain with the client but become unattributed so the client keeps their own history.
If you cannot access the app, use our public account-deletion page to submit a request.
Depending on where you live, you may have the right to:
Many profile details can be viewed or changed in Fittel. Use the in-app deletion control or email fittelbusiness@gmail.com for other requests. We may need to verify your identity and may retain information where law permits or requires it. We will not discriminate against you for exercising a privacy right.
Fittel uses HTTPS, authenticated API requests, access controls, rate-limiting, short-lived media URLs, and provider security controls. Email one-time codes are stored as one-way hashes, and Fittel does not store full payment-card details. No system is perfectly secure, so we cannot guarantee absolute security. Contact us if you believe your account or data has been compromised.
Fittel and its providers may process data in Malaysia, the United States, the Asia-Pacific region, and other countries where providers operate. Those countries may have different data-protection laws. Where required, we rely on contractual protections or other lawful transfer mechanisms.
Fittel is not directed to children under 13, and a child under 13 must not create or use their own Fittel account. A trainer must not create an offline client record for a person under 13 unless the trainer has lawful authority, has obtained all required parental or guardian permissions, and applicable law permits the processing. If you believe we hold a child's data without valid authority, contact us and we will investigate and delete it where appropriate. Users below the age of legal majority must have parental or guardian permission where local law requires it.
We may update this policy when Fittel, our providers, or applicable law changes. The date above identifies the latest version. We will provide reasonable notice of material changes and request consent where required.
Privacy questions, requests, or complaints: fittelbusiness@gmail.com.