Last updated: 14 August 2026
This Privacy Policy explains how Fittel collects, uses, discloses, retains, and protects information when you use the Fittel mobile app, website, and related services (the "Service"). It also explains the choices and rights available to you.
Fittel ("we", "us", or "our") is currently operated by Ting Teck Chuan as an individual in Malaysia and is the controller of personal data described in this policy. Contact us at fittelbusiness@gmail.com.
| Category | Examples | Why we use it |
|---|---|---|
| Account and authentication | Fittel/Firebase user ID, email address, sign-in provider, one-time-code records, authentication/session tokens, IP address and user-agent data processed during authentication | Create and secure your account, sign you in, prevent abuse, and support account recovery |
| Profile | Name, profile photo, optional phone number, role, goals, trainer link, onboarding status | Personalise Fittel and identify you to the trainers, clients, friends, or community members relevant to a feature |
| Personal and fitness stats | Date of birth, sex, height, weight, activity level, fitness goal, calorie and macro targets | Calculate targets, tailor insights, and support fitness tracking |
| Meal and nutrition data | Meal photos, capture source, meal type, date and time, descriptions, food items, portions, calories, protein, fat, carbohydrates, fibre, analysis drafts, and meal history | Analyse and log meals, show nutrition history and insights, enforce plan allowances, and let a linked trainer review permitted nutrition records |
| Workout and coaching data | Workouts, exercises, sets, reps, weights, completion history, trainer notes, diet notes, off-days, schedules, custom exercise images or videos, and shared library folders | Deliver training, coaching, scheduling, and exercise-library features |
| Apple Health data | Daily step count, active energy, and exercise minutes for dates you view or sync | Show movement summaries, generate rule-based daily insights, and update step-based quests. Fittel may retain daily step totals and quest completion; it does not retain the underlying raw HealthKit samples. |
| Friends and community | Friend invite codes and status, friendships, referral progress, shared Goal Buddy choices, community post text, images or videos, author name and profile photo | Connect users who choose to connect, display shared goals, operate rewards, and show posts within a trainer-client community |
| Adventure and virtual-companion activity | Pet state, feedings, quests, berries, cosmetics, discoveries, adventure outcomes, game events, streak and reward progress | Save progress, provide rewards, prevent duplication, and operate Fittel's motivational features |
| Subscription and purchase data | Fittel App User ID, store, product identifier, transaction/receipt information, trial eligibility, entitlement status and source, purchase environment, expiration and renewal status, promotional-grant expiration, and webhook event identifiers | Show plans, complete and restore store purchases, grant or revoke paid or promotional Premium access, prevent fraud, and provide subscription support |
| Share & Earn Premium | Public post link or screenshot, visible like count, Profile email, WhatsApp submission, verification result, and Premium reward granted | Verify that a public post meets the displayed reward tier, contact you about the submission, prevent duplicate or manipulated claims, and apply promotional Premium access |
| Device and communications | Push-notification token, Firebase installation identifier, device platform, operating-system information, app version, and notification interactions | Deliver requested notifications, route users to relevant features, troubleshoot, and enforce version compatibility |
| Feedback and support | Feedback text, category, optional email address, account ID, and support correspondence | Respond to you, investigate issues, and improve Fittel |
| Security and diagnostics | IP address, timestamps, request and error logs, rate-limit events, app/device metadata, and internal administrative usage summaries | Secure, debug, monitor, and improve the Service and enforce these Terms |
Fittel does not request your contacts, precise or approximate location, advertising identifier, browsing history, or microphone. We do not use advertising networks or cross-app tracking SDKs. The device services and stores used by Fittel may independently process technical information as described in their own policies.
We receive information:
We use personal data to:
Where laws such as the GDPR apply, our legal bases may include performing our contract with you, your consent (including Apple Health permission), our legitimate interests in operating and securing Fittel, and compliance with legal obligations. You may withdraw consent, but this does not affect processing already completed and may prevent the related feature from working.
Fittel uses OpenAI's API for image and text analysis. OpenAI states that API inputs and outputs are not used to train its models by default. OpenAI may retain API inputs and outputs for up to 30 days for abuse monitoring unless a different approved retention control applies, or longer where legally required. See OpenAI's enterprise privacy information.
After you review or edit the detected foods, Fittel may send food names, portion information, and nutrition search terms—without your Fittel account identity or meal photo—to USDA FoodData Central to improve nutrient matching. Fittel stores the final meal log and media you choose to save. Abandoned meal-analysis drafts and their uploaded photos expire after approximately two hours and are processed by an automated cleanup.
Apple Health access is optional and read-only. With permission, Fittel reads daily steps, active energy, and exercise minutes. These daily aggregates are transmitted to Fittel's backend to generate the insight you request and to update step-based quests; daily step totals and quest completion may be retained. We do not request write access in product functionality, read unrelated health categories, use Health data for advertising, or show Health data to your trainer or friends.
Revoke access at any time in Apple Health or iOS Settings. Revocation stops future reads but does not automatically delete daily aggregates already saved by Fittel; account deletion removes account-linked quest and game records from active Fittel systems.
Apple processes your App Store payment. Fittel uses RevenueCat to display offerings, validate transactions, determine trial eligibility, restore purchases, and keep Premium access aligned with store status. Fittel sends RevenueCat your unique Fittel client ID as its App User ID. RevenueCat may process device and operating-system information, IP-derived location, last-seen information, Apple receipt data, and purchase and subscription history. We do not send RevenueCat your meal photos or Apple Health data.
Fittel stores a limited subscription projection—such as product, store, environment, status, and expiration—to enforce Premium access. Apple and RevenueCat retain transaction records under their own terms and legal obligations. Deleting Fittel does not cancel a subscription and does not itself erase records Apple must retain. See RevenueCat's Privacy Policy.
Fittel may also grant Premium access manually, including rewards earned through Share & Earn Premium. These grants are stored against your Fittel account with their source, status, and expiration. They are not App Store transactions and are not sent to Apple as purchases. Consequently, Apple's or RevenueCat's Restore Purchases function restores eligible store purchases only; it does not restore a manual grant to a different Fittel account.
If you buy a verified App Store subscription while a manual grant is active, Fittel marks the manual grant as replaced and uses the paid subscription as the source of Premium access. We retain the resulting entitlement records as needed to operate access, provide support, prevent duplicate rewards, and maintain transaction integrity.
To request a Share & Earn reward, you choose to join Fittel's WhatsApp group and submit the public post link or screenshot together with the email shown in your Fittel Profile. WhatsApp and Meta process information associated with your WhatsApp account under their own policies. The information you post in the group may also be visible to other group participants, so do not submit anything you are not comfortable sharing there. Fittel uses the submission only to communicate with you, verify the displayed reward conditions, grant Premium, and prevent abuse.
We disclose data to service providers only as needed to operate Fittel:
We may also disclose information where required by law, to protect the rights and safety of users or others, to investigate fraud or abuse, or as part of a merger, financing, acquisition, reorganisation, or transfer of the Service. Where required, we will provide notice and require the recipient to protect personal data consistently with applicable law.
We do not sell personal data, share it with data brokers, or disclose it for targeted advertising across unrelated apps or websites.
You can deny or revoke permissions in device settings. Core account features remain available, but the feature requiring that permission may not work. Fittel does not currently request microphone or location access.
We may retain information longer where reasonably necessary to comply with law, resolve disputes, enforce agreements, prevent fraud, or protect users. Where possible, retained information is restricted or de-identified.
Open Profile → Delete Account in Fittel to request deletion. Client deletion removes client-owned application records, meal history, friendships, community posts, game progress, Fittel subscription projections, manual Premium grants, active sessions, and the Firebase authentication identity from active Fittel systems. Trainer deletion removes trainer-owned records, communities, schedules, invites, and library data; prescribed workouts and diet history may remain with the client but become unattributed so the client keeps their own history.
Depending on where you live, you may have the right to:
Many profile details can be viewed or changed in Fittel. Use the in-app deletion control or email fittelbusiness@gmail.com for other requests. We may need to verify your identity and may retain information where law permits or requires it. We will not discriminate against you for exercising a privacy right.
Fittel uses HTTPS, authenticated API requests, access controls, rate-limiting, short-lived media URLs, and provider security controls. Email one-time codes are stored as one-way hashes, and Fittel does not store full payment-card details. No system is perfectly secure, so we cannot guarantee absolute security. Contact us if you believe your account or data has been compromised.
Fittel and its providers may process data in Malaysia, the United States, the Asia-Pacific region, and other countries where providers operate. Those countries may have different data-protection laws. Where required, we rely on contractual protections or other lawful transfer mechanisms.
Fittel is not directed to children under 13, and a child under 13 must not create or use their own Fittel account. A trainer must not create an offline client record for a person under 13 unless the trainer has lawful authority, has obtained all required parental or guardian permissions, and applicable law permits the processing. If you believe we hold a child's data without valid authority, contact us and we will investigate and delete it where appropriate. Users below the age of legal majority must have parental or guardian permission where local law requires it.
We may update this policy when Fittel, our providers, or applicable law changes. The date above identifies the latest version. We will provide reasonable notice of material changes and request consent where required.
Privacy questions, requests, or complaints: fittelbusiness@gmail.com.