Last updated: 14 August 2026
These Terms of Use ("Terms") govern your use of the Fittel mobile app, website, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use Fittel.
Fittel ("we", "us", or "our") is currently operated by Ting Teck Chuan as an individual in Malaysia. We may transfer operation of Fittel to a successor entity and will update these Terms if that happens. Contact us at fittelbusiness@gmail.com.
Fittel helps clients log meals and workouts, understand nutrition estimates, track goals, connect with a personal trainer, and participate in optional friend, community, quest, virtual-companion, and adventure features. Trainers can manage clients, prescribe workouts, maintain an exercise library, schedule sessions, review permitted client data, and participate in trainer-client community spaces. Some features are free; others require Fittel Premium.
You must be at least 13 years old to use Fittel. If you are under the age of legal majority where you live, you must have permission from a parent or legal guardian where local law requires it. Fittel is not directed to children under 13. Trainers are responsible for obtaining any consents required to create or manage records for their clients.
Fittel provides software for trainers and clients. It does not create an employment, agency, fiduciary, medical, or other professional relationship between Fittel and a trainer or client. Any coaching agreement, trainer fee, qualification, instruction, and duty of care is solely between the trainer and client. Fittel Premium subscription fees are separate from any fees a trainer may charge.
Consult a qualified healthcare professional before beginning or changing an exercise or nutrition programme, especially if you are pregnant, have a medical condition, take medication, or are recovering from injury. Stop exercising and seek appropriate care if you experience pain, injury, dizziness, or other concerning symptoms. You use exercise and nutrition information at your own risk.
Fittel Premium is an auto-renewable subscription that unlocks the benefits described on the paywall at the time you subscribe. Available plans, billing periods, prices, currencies, taxes, and introductory offers are shown by the App Store before you confirm a purchase. Store pricing may vary by country or region.
We may adjust Premium features prospectively as the Service develops, but we will continue to provide ongoing value during an active subscription. Material price changes are handled through the store's notice and consent process where required.
Fittel may grant Premium without an App Store charge, including a manual courtesy grant or a reward approved through Share & Earn Premium. The applicable duration and conditions are those shown in Fittel or confirmed by us when the grant is issued. Promotional access is personal, non-transferable, has no cash value, and ends at its recorded expiration unless we expressly extend it.
Participation in the WhatsApp group is optional and subject to WhatsApp's terms and privacy practices. Messages and account details you expose in a group may be visible to other participants. Reward availability and tiers may be changed or withdrawn prospectively, but an already verified grant remains available until its recorded expiration unless obtained through fraud or abuse.
After account deletion, Fittel may no longer be able to associate an existing store purchase with the deleted account. Apple and RevenueCat may retain transaction records under their own legal and operational requirements. See our Privacy Policy for deletion details.
You agree not to:
We may remove content, restrict features, suspend accounts, or terminate access where reasonably necessary to enforce these Terms, protect users, prevent fraud, comply with law, or protect the Service.
You retain ownership of content you submit, including meal photos, profile photos, workout records, notes, community posts, goal-sharing choices, and custom exercise media ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, adapt for technical display, and make Your Content available only as needed to operate, secure, and improve the Service for you and the audiences you choose or that the relevant feature describes.
Depending on the feature, Your Content may be visible to your linked trainer or clients, members of your trainer-client community, accepted friends, or recipients you select through your device's share sheet. You are responsible for checking the audience before posting or sharing. Details appear in our Privacy Policy.
Fittel uses AI-assisted services to identify food shown in meal photos and generate estimated nutrition information. These outputs can be incomplete or wrong. Portion size, preparation method, ingredients, and image quality can materially change an estimate. You should review and edit results before relying on them.
AI-generated food descriptions and nutrition estimates are not medical or dietetic advice. We do not guarantee their accuracy, completeness, or suitability. Fittel does not use meal photos or AI outputs to train its own model, and our AI provider does not use API content for model training by default. See the Privacy Policy for processing and retention details.
Friend invites, shared goals, trainer-client community posts, and system share-sheet features are optional. Friend connections do not disclose your meal logs or nutrition data by default. Community posts are visible to the trainer and linked clients in that trainer's community. Content you export through your device's share sheet leaves Fittel and is then controlled by the recipient and destination service.
Berries, cosmetics, pets, quest rewards, adventure items, and other virtual items have no cash value, cannot be redeemed for money, and are licensed for use only inside Fittel. We may balance, replace, or retire virtual items and reward mechanics. You must not sell or transfer them outside features expressly provided by Fittel.
Fittel's software, branding, interface, illustrations, text, exercise catalogue presentation, and other content supplied by us or our licensors are protected by intellectual-property laws. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose.
Fittel depends on third-party services including Apple, Google Firebase, RevenueCat, WhatsApp/Meta, OpenAI, Resend, cloud hosting, database and object-storage providers, Apple Health, USDA FoodData Central, and public exercise-media providers. Their availability and processing are governed by their own terms and policies. Fittel is not responsible for third-party services outside our reasonable control.
The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, permanent availability of every feature, or compatibility with every device. We may maintain, modify, suspend, or discontinue features. Where reasonably possible, we will provide notice of a material discontinuation that affects paid access.
You can request account deletion inside Fittel through Profile → Delete Account. Client-owned records and social connections are removed from active Fittel systems; a departing trainer's prescribed workouts and diet history may remain with the client but become unattributed so the client does not lose their history. Residual copies may remain temporarily in backups, logs, or provider systems as described in the Privacy Policy.
We may suspend or terminate access for a material breach of these Terms, fraud, unlawful activity, risk to other users, or risk to the Service. Where appropriate, we will provide notice and an opportunity to address the issue.
To the maximum extent permitted by law, Fittel and its suppliers disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, and that the Service will be secure or error-free. Nothing in these Terms limits mandatory consumer guarantees that cannot legally be excluded.
To the maximum extent permitted by law, we and our suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or opportunity arising from the Service. Our total aggregate liability for claims connected with Fittel will not exceed the greater of (a) the amount you paid for Fittel in the 12 months before the event giving rise to the claim or (b) USD 50.
Nothing excludes liability for fraud, death or personal injury caused by negligence, or any other liability that applicable law does not permit us to exclude or limit.
To the extent permitted by law, you agree to indemnify us against third-party claims, damages, and reasonable costs arising from Your Content, your unlawful use of the Service, or your material breach of these Terms. This section does not apply where prohibited by consumer law.
We may update these Terms as Fittel changes. The date above identifies the latest version. We will provide reasonable notice of material changes and request renewed acceptance where required. Changes do not retroactively remove rights already earned under applicable law.
If you obtain Fittel through Apple's App Store, your licence to the app is also subject to Apple's Standard Licensed Application End User Licence Agreement and applicable App Store usage rules. These Terms are between you and Fittel, not Apple. Fittel—not Apple—is responsible for the Service, maintenance and support, and claims relating to Fittel, including product, privacy, consumer-protection, and intellectual-property claims. Apple has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these Apple-specific terms and may enforce them. You must comply with applicable third-party terms and represent that you are not located in a country subject to a United States government embargo and are not listed on a United States government prohibited- or restricted-party list.
These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Malaysian courts have exclusive jurisdiction, except where mandatory consumer law allows you to bring a claim in your home jurisdiction. If a provision is unenforceable, the remaining terms remain effective. These Terms and the Privacy Policy form the agreement between you and us concerning the Service.
Questions, legal notices, or abuse reports: fittelbusiness@gmail.com.